Terms and Conditions
This website is run by MasterMedPrep.
Throughout this document, the terms “us”, “our” and “MasterMedPrep” refer to MasterMedPrep, and all directors, employees, contractors or other representatives of MasterMedPrep. The phrases “The website” or “our website” refer to the domain www.mastermedprep.com and all pages within it.
The term “Our services” refers to any documentation, guidance or support offered, whether paid for or free of charge. Words in their singular include the plural and vice versa. Examples are included for illustrative purposes only and do not limit the interpretation of this contract.
PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE USING OUR WEBSITE OR PURCHASING OUR SERVICES. PLEASE ALSO CONTINUE TO READ THESE TERMS AND CONDITIONS REGULARLY, AS WE RESERVE THE RIGHT TO MODIFY THE TERMS AND CONDITIONS HERE DESCRIBED AT ANY TIME, IN ANY WAY AND FOR ANY REASON WITHOUT PRIOR WARNING.
These terms and conditions apply to any and all use of this website (www.mastermedprep.com) and our services, including our in school support, courses and events and mentoring and support schemes. By using this website, you agree that you are fully aware of our terms and conditions at the point of use, that you have read and understood them in their entirety and agreed to fully abide by these terms. If you have any confusion or uncertainty regarding the meaning or interpretation of anything listed in this document, please contact us – we will be happy to provide clarification. Alternatively, please refrain from using our website and/or services.
No addition to, variation of, exclusion or attempted exclusion of any of these Conditions will be binding on MasterMedPrep unless in writing and signed by a duly authorised representative of MasterMedPrep.
In using or accessing this website, you are deemed to have read and agreed to the following terms and conditions:
1. Copyright and Acceptable Use
1.1 You may copy electronically, save and print portions of the website for your own personal use. These portions of the website must clearly reference the source: MasterMedPrep and www.mastermedprep.com
1.2 You may share the website with others, with or without the understanding that they might also use the enclosed information for the same purpose outlined above in 1.1.
1.3 However, neither information on the website nor any of our resources (including, but not limited to our website content, mock papers or worked solutions) may be shared without the express permission, in writing, from ourselves prior to any action occurring. Any such permission we provide will detail exactly how the information can and cannot be used, and the permission provided must not in any way be exceeded.
1.4 Electronic copies of our resources or services provided are only accessible for a maximum of 12 months and are non-refundable.
1.5 No information from the website may be used for any teaching, tutoring or guidance purposes, except with our consent and prior written permission.
1.6 The information enclosed on the website may not be used to generate income of any kind, or to otherwise support any commercial undertaking.
1.7 No data or information made available on or by this website, or in or by any of our resources as described above, may be used in connection with or to support any business or commercial undertaking (including both for and not-for profit).
1.8 All text (and the information represented therein), design, graphics, charts, tables, graphs and other material, and the selection and arrangement thereof, in this website and our associated publications remain our intellectual property in perpetuity. Likewise, our logos, micrologo and favicon and slogans remain our intellectual property. These may not be reproduced, modified or used for any purpose outside their original source, without our express prior written permission. In particular, logos or trademarks of MasterMedPrep may not be used to suggest links to or endorsements of any other services of any kind without our express written permission.
1.9 Any other use of materials on this website (including without limitation any reproduction, modification, distribution or republication) without our prior written permission is strictly prohibited.
1.10 All documents, mock papers, and packs that are purchased are sent via email in a .pdf format unless explicitly stated otherwise. These documents may have electronic settings which make copying and reproduction harder; likewise they may be set to be perishable at any time at our absolute discretion. This is in accordance with our intellectual property policy.
1.11 In special cases, documents may be modified to suit your needs (dyslexia, SEN…). We should be made aware of your requirements at least 72 hours prior purchase. If any document is paid for before submitting your request, we cannot guarantee the modifications will be possible and refunds will not be issued.
1.12 If you believe a document has perished prematurely and this is affecting your preparation in any way please contact us with the details and we will seek to promptly resolve the matter.
1.13 All rights are reserved unless explicitly granted.
2. Indemnity and/or Limitations of Liability
2.1 No representations, warranties or terms of any kind are made in respect of this website or its contents, (including, without limitation, any views or comment made, any blog content and the content of our members resources) other than those required by law.
2.2 All information provided on the website or in any associated documents is to be considered guidance only. Your use of such information and/or data is therefore entirely at your own risk.
2.3 We expressly exclude, to the fullest extent permitted by law, all liability of MasterMedPrep, its directors, employees, contractors or other representatives for any loss, howsoever arising, suffered or claimed to be suffered as a result of your use of this website, any of our information sources or our services. Additionally, we make no promises or guarantees regarding the accuracy or efficacy of any information, or any interpretation thereof, provided by the website, our resources, our services or in any other way by MasterMedPrep.
2.4 Any information provided by MasterMedPrep in any format is to be considered guidance, and every individual is responsible for choosing how they wish to use such information in light of that.
2.5 In brevity, MasterMedPrep is purely an advisory service; MasterMedPrep does not make any guarantees regarding the outcome of any admissions tests or university applications and cannot be held liable for any unsuccessful outcomes.
2.6 All our content is the personal opinion of the author. They are unofficial, to be used only as a guide and MasterMedPrep takes no responsibility for their accuracy and will not be held liable for any losses associated with their usage.
3. User Data and Confidentiality
We do not store credit card details nor do we share customer details with any 3rd parties. However, regarding the use of customer/user data, following terms and conditions apply:
3.1 We reserve the right to retain for our own use customer details that you have provided us. This is to ensure we continue to provide you with the very best service on any future occasions that you contact us.
3.2 If you would like a copy of any personal information we hold about you, please submit a written request to us and this can be arranged for a £10 administrative charge.
3.3 If you would like to be completely removed from our database then please contact us explaining your wishes and we will promptly honour your request free of charge.
3.4 Occasionally MasterMedPrep take photographs of the school and public workshops and courses. MasterMedPrep may use these images in marketing materials, publications, displays, their website and social media sites. Students attending the workshops and courses will often appear in the images taken. To comply with the Data Protection Act 1998 MasterMedPrep needs your permission before photographs of the student(s) can be taken.
4. Cancellations, Transfers, and Refunds
4.1 All UCAT Masterclass bookings, are refundable, conditional on the client providing at least ten working days notice prior to the course start date. Cancellations of less than ten working days will not be subject to any refund but can be transferred to another individual for free.
4.2 All 1-1 tuition and mock interviews are non-refundable.
4.3 'UCAT Masterclass' bookings, mock interviews, and 1-1 tuition may be transferred to a different location, date (subject to availability) or method of delivery (in-person or online) but not a different course type. MasterMedPrep reserves the right to charge a £25 administration fee to proceed with any booking amendment.
4.4 All personal statement services are fully non-refundable.
4.5 All purchases of e-resources and e-services are non-refundable.
4.6 We require 2 working days notice to switch tuition time – failure to do this may result in the session expiring. The client will not be able to rearrange the session or get a refund for any unused time.
4.7 MasterMedPrep reserves the right to cancel any event or service provision for any reason and at any time at our absolute discretion. In the unlikely event that this occurs, you will be entitled to a full refund, however any expenses incurred related to the course including (but not limited to) travel, food and accommodation will not be reimbursed.
4.8 Any payments done in instalments must be completed as agreed at the start. No adjustment or reductions to instalment amounts are possible even if services remain unused.
4.9 All online work experience bookings are non-refundable. We charge a £10 non-refundable administration fee to sign up to the work experience programme. This consists of a series of free webinars. These can be cancelled at our discretion and no refund will be issued. If a student does not show proper engagement, is disruptive, or for any other reason - we reserve the right to cancel the student's work experience programme and offer no refund. It is at our discretion whether to provide a certificate to a student for their work experience programme. We reserve the right to charge £10 to provide a certificate for completion the work experience programme. A student cannot transfer their admin fee for work experience to another student.
5. Operation of the website and functionality
5.1 This website includes links to other websites which are neither owned nor operated by us; this does not represent an endorsement.
5.2 We make no claims of association with any third parties to whose websites our website links; neither do we make any guarantees regarding the accuracy or usefulness of these websites or their content. These links are provided only for your convenience and we neither hold responsibility for, nor give any warranties for, nor make any representations regarding the content, usefulness or functionality of any such websites and/or services. We are neither responsible for, nor liable in relation to, the content or your use of such websites.
5.3 Due to the nature of the internet and any other practical reasons, we cannot guarantee error free operation of this website, and will accept no responsibility for any loss suffered, or claimed to be suffered, as a result of any lack of functionality of our website or any part thereof.
6. Account Use
6.2 The customer who created the MasterMedPrep account and whose Payment Method is charged (the “Account Owner”) is responsible for any activity that occurs through the account. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should maintain control over the ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, MasterMedPrep or our partners from identity theft or other fraudulent activity.
WITHIN ALL THE BOUNDS OF APPLICABLE LAWS, MASTERMEDPREP RESERVES THE EXCLUSIVE RIGHTS TO ALTER, MODIFY, REVOKE, RESCIND OR CHANGE IN ANY WAYS THE ABOVE STATED TERMS AND CONDITIONS FOR ANY REASONS WITHOUT ANY PRIOR WARNING. IF YOU DO NOT AGREE TO ANY OF OUR TERMS AND CONDITIONS, YOU MUST CEASE FROM USING THIS WEBSITE AND ALL OUR SERVICES IMMEDIATELY.